Returns & Exchanges
At Smartway Pet Supplies, we want your stylish companion to look their best, which is why we offer a 30-day window for returns and exchanges on all unworn pet apparel and accessories. Ensure items are in their original condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package the Items
Securely pack the pet fashion items in their original packaging, ensuring all tags are attached and the products are free of pet hair.
Ship the Package
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing