Frequently Asked Questions
Everything you need to know about shopping at Smartway Pet Supplies.
How do I determine the right size for my pet's apparel?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure the perfect fit for our fashion collections.
What is your return policy for pet clothing?
We offer a 30-day return policy. Items must be in original condition, unworn, and free of pet hair or odors to qualify for a full refund or exchange.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Are your pet accessories and outfits machine washable?
Most of our items are machine washable on a gentle cycle. However, for items with sequins, delicate embroidery, or leather accents, we recommend hand washing and air drying.
Do you offer international shipping?
Yes, Smartway Pet Supplies ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.